It's simple. Just locate your key number (stamped onto the keys themselves, or for some New York locks on a small metal tag on the key ring). When you have the key number, submit a request here online.
The key number is not located on the lock or the packaging.
If you registered your key number, submit a request and we will do a search of our database for you. Make sure to let us know the approximate time frame on when you might have registered.
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