UPDATE MARCH 2024:
We appreciate your patience. Due to an exceptionally large number of requests we've been facing an unprecedented backlog. Key orders are delayed going out and we apologize for that. Turnaround time is running anywhere from 14-16 weeks from when we place the order into the system.
Timing below is NOT current at this time
Key orders are processed within 1-3 business days after confirmation is received (large quantity orders may take longer) and then mailed out with the Postal Service. Arrival would depend on where you are in the world. If you are inside the US it can take approximately 4-7 business days. Outside the US can take approximately 15-20 business days.
They are mailed out with the US Postal Service in a small padded envelope
Outside US: If an email address is supplied to us, tracking will be emailed from neoship@mail.neopost.com Be sure to check junk/spam folders.
* Please note while we cover the cost of packing and mailing the keys to you, we are not responsible for any taxes, tariffs, or fines levied against you by your local, state, or countries government
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