The key number is needed to order new keys. There is nothing on the lock referring to the keys. If you have registered please submit a request to look up your registration.
If you did not register, unfortunately without the key number from the keys there is no way for us to mail you a new key. For security purposes the number is only stamped on the key itself. Anything on the lock, packaging or insert is generic information.
For US/CANADA customers, if you have lost your keys/combination and did not register please click this link to get more information on having your lock replaced through our Lock Out Replacement service: Lock Out Replacement
I bought 1 replacement key earlier today and Kryptonite took money from my account 3 x's, I've submitted a request and filled an online form with a snap shot of the transaction and I haven't had a response but I'm down on money can anyone advise?
dude its negative I lost my keys and have not gotten any return responses or calls via email or phone
I called today and maybe u should to spoke to a lady name Donna 1800 729-5625 she seem as bright as the web page!!
It all worked out great thank you Krytonite Glad I registered got dupes all good!!
Can't find key number, how do I order a replacement?
I lost my bike key and I can't find it anywhere can I order a new one because I lost both of the keys that came with the bike lock
lost my bike key and I can't find it anywhere can I order a new one because I lost both of the keys that came with the bike lock?? Please check your records verify my name having owned this kryptonite Lock attached to my bike. I need a new key so I can unlock my cable key locking lock. When I registered I lived in Inkster Michigan. Now I live in Westland Michigan and I want to change all my profile information so I can have a new key sent to my new address.
Hi, I've had a ticket open for over two months now concerning a similar issue and would really appreciate a response some time before the New Year?
Hi, I also have had a ticket open for a replacement key for over two months with no response. Can someone contact me soon??
Same as the above posts
Here are my open requests, whats going on?
Same as above posts
Kryptonite customer service is the WORST! I have created multiple tickets with ZERO response! I've tweeted them and nothing!
Kryptonite - respond to your customers as they are the ones keeping you in business!
Future customers - DO NOT BUT KRYPTONITE products!
For my part I asked new keys 2 months ago.... 0 answer.
It's not serious.
I have been waiting a month too. My request is urgent.
I have also had my tickets open for several months. Shockingly bad service. Wont be buying Kryptonite in the future.
I've recently bought a very expensive New York Fahgettaboudit from Amazon and had a problem and needed to contact their support. 3 weeks later and still no response, so it's going straight back to Amazon under their 30 day returns.
A very good product rendered useless by shockingly poor service. I'll be looking for another solution now.
I ordered keys almost two months ago and got no answer, nothing. Never had this experience with any other company.
Three months and still waiting for my replacement keys.
Ordered in August, no reply or action yet...
I was sad because I have been waiting for an answer for a month. After reading the previous comments I am much worse
I lost my keys - went to go on their webpage to order a replacement set - my first free set to order.
Their webpage does not load in regards to the key ordering - and their ZenDesk service email is not very Zen - ignoring my initial email two weeks and two subsequent emails asking for an update.
Customer Service is definately not the strong point - especially for a service they offer. Dread to think how it would be if you ever needed to take them up on their Anti-Theft Programme where you pay extra for if I recall.
Finally heard back from my *August* request. They say they are working on it. Will let you all know when I get my keys.
Don't scream victory ! I received the same message from them 4 months ago. Still no keys.
I have been waiting about a year for replacement keys. The lock is currently wrapped around my bike frame and I might have to cut it off. The promise to replace lost keys seems bogus. They haven’t even responded to my emails.
Its shocking how they can advertise a service and literally not actually offer it.
I got through to them by harassing and spamming their Instagram page posts. They promptly responded and sent me my keys with in a week. So everyone should go and leave lots of comments on their instagram. Go!
Recibí mis dos llaves de remplazo ayer, se tardo pero respondieron, gracias
I just bought my lock no issue with lost keys so far but far from happy already! Trying to register to be able to get keys if mine are ever misplaced and also to simply register....nigh on impossible. Nothing adds up, feel like I've been scammed before I start. Am going to complain of course to the outlet and also will be informing ombudsman of the utterly shoddy service. Buyer beware!!! I thought as had purchased from a reputable outlet I should be safe apparently not. They will be informed. Thanks for nothing KRYPTONITE....
Please sign in to leave a comment.