If you did not register and have lost your keys/combination to your lock and it is currently attached to something you will unfortunately need to have the lock removed. For removal we recommend to contact your local bike shop or a locksmith. Once it is removed you can still send in the cut lock for replacement. Click here for details on Lock Out Replacement.
If you lost your keys/combination and did register them please order new keys here or submit a request to look up your registration
Comments
7 comments
I was fishing and then it fell in the water
I believe my lock is broken as it won’t open even with the 0000 setting. Help!
I have my key registered and I ordered several times 15 days ago I also sent a tucket but no reaction. The bank paid the money, but no response, just an error message that the order failed.
Never sign up to help!
Regisztrálva van a kulcsom és többször is rendeltem 15 napja tucketet is küldtem, de semmi reakció. A bank a pénzt kifizett, de semmi válasz, csak egy hibaüzenet, hogy sikertelen rendelés.
Sos jelentkezzetek segítsetek!
My keys were stolen in another state. I need to replace them. I contracted Kryptonite several months ago and have gotten no response.
Does anyone know if there is an actual telephone number for customer service?
I requested replacement keys over 2 months ago and you have not communicated at all and I have received nothing. This is a feature your customers paid for when they purchased your product and you need to honor your commitment to follow through.
I lost they keys... that's my fault. BUT now, I have tried ordering keys for weeks and no response. I have sent multiple requests with no answer from Kryptonite customer service. Someone please help me! At this point, I am ready to cut my losses and try to break thru the lock but bolt cutters don't do the trick. How do I get through this lock?! I just want to free my poor bike. Thank you!!
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